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Friday, November 09, 2007
Being all things to all people
Aesop once said, "Please all and you will please none."
Trying to please everyone is a tempting trap but doomed to failure. Chuck McKay at Fishing for Customers has a great post about the benefits of specialization. He makes the point that specialists are more successful than generalists but everyone is afraid of leaving potential customers behind. Chuck argues that it doesn't work that way. He makes a good case for rethinking your strategy and defining yourself more precisely.
This applies to hotels, restaurants, tours, attractions, museums, people and every aspect of the tourism business. What is your brand really? What are you known for?
Even cities have a certain quality, a distinct personality that sets them apart. Boston isn't the same as New York, Chicago, Los Angeles, San Francisco, Miami or Washington, D.C.; the list goes on and on. They don't even try to be. But there is something I see more and more in my travels. The homogenization of many aspects of these cities. The loss of local flavor and personality. Starbucks is a classic and overused example. So is Walmart. But it exists on a smaller scale too. How many times can you visit similar sites, tours, eateries and experiences everywhere you go before it doesn't matter where you go. It's all the same.
Travelers today seem to want familiar and unusual. Variety and sameness. The opportunity lies in specialization whether for yourself or your tourism related business. Don't try to be like everyone else. Don't say "me too!" anymore. Decide who you are and be it with all your might.
Will you "miss" some customers at the end of the day...yes. The upside is developing a true identity in the marketplace and creating loyal, even rabid, fans.
Who are you and why should I give you my money? Better decide before it's too late.
Wednesday, October 17, 2007
Trusted Tours Halloween Roundup

It was my first experience at becoming another character, assuming another identity for just a little while. No, I didn't just put on a costume. I became that character. My early memories are vague and fuzzy. A hobo, a devil, a clown. As I got older the costumes became more sophisticated...more realistic. Now, I portray historical characters year round but Halloween holds a special place in my heart. Walpurgisnacht...All Hallows Eve...Samhain. Here is a roundup in one convenient location of our haunted tours and attractions at Trusted Tours. Enjoy!
Atlanta Segway Ghosts and Legends Tour
Boston Ghosts and Gravestones
Salem Witch Museum
Plymouth Historic Cemetery Tour
Plymouth Twilight Ghost Tour
Charleston Ghost and Legends
Charleston Historic Homes Tour
Chicago Colombian Exposition Tour (the White City)
Key West Ghost Tour
Key West Ghosts and Legends
Key West Ripley's Museum
Key West Harry S. Truman Little White House
Key West Ernest Hemingway Home
Key West Shipwreck Historeum
Las Vegas Hoover Dam Jeep Tour
Las Vegas Eldorado Canyon and Gold Mine Tour
Las Vegas Madam Tussuad's Wax Museum
Hollywood Behind the Scenes Tour
Los Angeles Go Card (Queen Mary. Really creepy)
Memphis Haunted Pub Crawl (Many Spirits)
Memphis Ghost Tour
Miami Go Card (Coral Castle, Vizcaya, Deering Estate)
New Orleans Voodoo Tour
New Orleans Vampire Tour (nice)
New Orleans Ghost Tour
New Orleans Cemetery Tour
New Orleans Cemetery and Gris Gris Tour
New Orleans Ghost and Spirits Tour
New Orleans Bayou and Swamp Adventure
New Orleans Garden District Ghosts and Legends
New York Madame Tussuad's Wax Museum (I think it's creepy. Good haunted trail here,too!)
New York City Pass
Niagara Falls Tour
Orlando Go Card (Ripley's Odditorium, Haunted Grimm House)
Philadelphia City Pass
San Diego Haunted Ghost Tour
San Diego Haunted Old Town
San Diego USS Midway
San Francisco Fisherman's Wharf Wax Museum
San Francisco Alcatraz Cruise
San Francisco Muir Woods/Sausalito
Savannah Ghosts and Gravestones
Savannah Owens Thomas House
Savannah Sorrel-Weed House
Savannah Telfair Academy
Savannah Ghosts Tour
Savannah Sorrel-Weed Candlelight Tour
Savannah Historic Homes Tour
St. Augustine Ghosts and Gravestones
St Augustine Old Jail
St. Augustine Lightner Museum
Washington DC Monuments by Moonlight
Washington DC Madam Tussuad's Wax Museum
Washington DC Georgetown Ghost Tour
Washington DC Segway Night Tour
Washington DC Mount Vernon Tour
Happy Halloween. See you in the Cemetery...
Tuesday, August 28, 2007
Old St. Augustine
I live and work in St. Augustine, Florida. The oldest, continuously occupied, European-settled City in the United States. (whew!) The town was founded by the Spanish in 1565 and the local joke is that by the time the Pilgrims landed at Plymouth Rock, St. Augustine was already up for urban renewal. It's a little, big town with lots of charm.
We're celebrating our 442nd birthday (Sept. 8th)this week with lots of festivities, including recreations of the landing of Don Pedro Menendez de Aviles to establish the town, the first thanksgiving feast, 16th century entertainment, arts, crafts and the "changing of the guard". Should be lots of fun. (I even get to dress up in period clothing!)
I've lived in St. Augustine over ten years now and always enjoy the festivities, activities and interesting people in our town. You never get bored here! I'm lucky to work for Historic Tours of America and participate in Old Town Trolley Tours, The Old Jail, The Florida Heritage Museum and Ghosts & Gravestones on their behalf. Through Trusted Tours and Attractions, I get to visit great attractions and sites here and elsewhere. St. Augustine is certainly worth a visit if you enjoy unique history, great beaches and eclectic, talented people. See you soon.